FAQs

FAQs

You may check our Frequently Answered Questions.

ORDERS

How to Order?

Please refer to this page for the step by step guide on How to Order.
You can also order by contacting us here or by sending us an email at pos.digital_online@yahoo.com.

[ORDER FORM]
Name:
Address:
Landmark:
Contact Number:
Unit:
Color:
Qty:
Mode of Payment:
Best time for Delivery:

Can I cancel my Order?

You can only cancel your order if it hasn’t been processed yet.
Cancel your order by contacting us here or by sending us an email at pos.digital_online@yahoo.com.

How would I know the status of my Order?

1. Log in to your account by clicking “LOGIN” on the menu option.
2. Click “ORDERS” to show the summary of all your orders.
3. Choose your current order by clicking the “VIEW” button.
4. You can see the current order status and any order updates.

Alternatively, you can message or email us at pos.digital_online@yahoo.com for your order updates.

PAYMENTS

What payment methods do you accept?

○ Cash (Cash on Delivery/Cash on Pick up)
○ Credit Card (Credit Card on Delivery/Credit Card on Pick up)
○ Gcash
○ Paypal
○ Bank Transfer

DELIVERY

Where do you Deliver?

We are currently delivering orders within/near Bacolod City. Alternatively, you can pick up your order on our selected branches(where your ordered product(s) are available).

How long before I receive my order?

Currently, we only deliver within/near Bacolod City. Orders will be delivered within 1 to 2 working days.

The # of days start from the day after you receive an SMS/Call from us confirming about your order.

Can I order here and pick up the product to any POS Digital Store?

Yes. If the product is available, you can pick it up at one of our stores.

How can I avail free delivery?

If your order is above ₱5000.00 and the delivery address is within Bacolod City.

PRODUCTS

Are the products with 'In Stock' available in all POS Digital Stores?

All our Products are subject to availability.

What is the warranty period of the product(s)?

Warranty period is within 1 year for digital products and 7 days for accessories.